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How do I repair your computer or technology-related problem?
Most of the time, I can diagnose your technology problem over the phone. Sometimes, your technology problem can even be fixed over the phone in a few minutes. In all cases, I'll get some information from you such as which OS (operating system) you are using, which ISP (internet service provider) you use, and when the problem began. Let's look at a sample scenario: Jane calls me and says that her wireless is not working in parts of her house. I ask her where her wireless router is, and she tells me it is in her basement on the floor. I advise her to move her wireless router to as high of a location in her basement as possible. Jane does this and her situation improves, but it is still not satisfactory. So, I make an appointment with her and install a wireless repeater and the problem is solved. |