Remote Support

 

 

Remote technical support is possible in about 60% of problem situaions. If your Internet isn't working, or if you have a hardware problem, then on-site support may be necessary.

Benefits of remote support:

​  Cheaper for you ($45/hour, rather than $60/hour).

​  Less travel time/cost.

​  No need to unplug your computer from all your cables.

​  Less need for an appointment.

 

 

Features of our remote support software:

 

​ The ability to reboot your computer (even into safe mode) without losing remote 

    session.

​ With your OK, remote control software can be placed on your computer in such a way 

    that we can connect during off hours to do maintenance tasks. This option isn't for

    everyone, and when implemented, we verify a time for us to connect.